I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...that funding applications are complete, accurate according to company and department SOPS and legal and compliance standards. The Analyst... ...and writing) in one or more of the following languages French, German, Portuguese, Spanish, Dutch, Japanese, Chinese, Korean and...
Title: Retail Pharmacy Technician Job Type: Full-time, 40 hours per week. Location: Onsite in Brighton, MA FLSA Status: Non-Exempt Position Summary The Pharmacy Technician plays a vital role in supporting the pharmacist team to deliver high-quality...
Class B CDL Driver JobActive drivers will be earning $19/hr with an opportunity to snow plow at $27/hr snow differential rate! Positions... ...background: Individuals with 3-5 years driving tandem or dump trucks hauling materials in local environments;Individuals with...
...Description Our Oral & Facial Surgery practice is searching for an exceptional Dental Insurance Coordinator to add to our amazing team.Our ideal candidate would be one who enjoys working in a high quality, team based environment and seeks opportunities to grow both...
...Position: Medical Customer Service/ Call Center Rep Location: Irving, TX Duration: 4-6 months+ temp-to-hire!!! Pay rate $18/hr on W2 Note: Onsite role . Work Schedule: (M-F 10:30am-7pm) Training Schedule: (M-F 9am 6pm) WPM is mandatory JOB...