Member Service Representative Job at Swoon, Dallas, TX

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  • Swoon
  • Dallas, TX

Job Description

Pay: $20

Type: Fully onsite

Dur ation: until the end of the year

Position Overview:

Responsible for providing cross functional support in the Mortgage Servicing department.

Key Responsibilities:

  • Set-up new loans in the FICS servicing system
  • Handle property tax/insurance policy issues and provide service to members’ questions regarding their property tax or insurance policy
  • Track and log legal documents related to mortgage processing
  • Prepare and image documents for record retention
  • Provide requested payoffs to members, loan officers, and other lenders
  • Review account information with members and requests corrections as necessary
  • Process legal documents when mortgage is paid in full
  • Perform other duties as assigned
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Qualifications:

  • High school diploma or GED
  • Previous customer/member service experience
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail
  • Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation
  • Ability to demonstrate above average interpersonal and communications skills & professional demeanor
  • Ability to effectively prioritize work and meet deadlines under high volume pressure
  • Ability to effectively communicate with all levels both verbally and written
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Preferred Qualifications:

  • College degree in a relevant field or equivalent relevant industry experience
  • Previous experience handling mortgages
  • Previous banking or Credit Union experience
  • Experience with Episys

Job Tags

Work experience placement, Work at office,

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